Returning products

If you are not satisfied with your purchase, you can return the products in their original condition within 30 days.  from delivery (please include tracking information). Once the returned product is received, the amount paid will be refunded. All returns must be registered in advance with our customer service team.

I received a defective product.

If you have received a defective product, please contact our support team immediately and provide the following information:

• Order number your

• Product name which is damaged

• A description of the problem

• Photo proof

If the package was damaged during delivery, please take a photo and send it directly to our customer service. All claims for damaged packages must be made within 7 days  from the date of delivery. Without proof reviewed by a member of our support team, we cannot offer a refund, store credit, or exchange.

I received the wrong product.

If you have mistakenly received another product, please contact our support team immediately and provide the following:

1. Your order number

2. The name of the product you are not  did you receive it

3. The name of the product you actually received

4. A photo of the product received

Exchanges

Unfortunately, we do not offer direct exchanges. If you would like to exchange a product, we recommend that you return the original product and place a new order for the desired one.

Return costs

• Defective products: If the product is defective, damaged during shipping or has manufacturing errors, the return shipping is free of charge . In this case, we will send you a new, defect-free product.

• Other reasons: If you bought the wrong product, if the size doesn't fit, or if you simply don't want the product anymore, the customer is responsible for the return shipping costs and for providing proof of shipping.

Contact us

Feel free to contact our customer support team at any time:

📧 info@jennifer-bags.com

🕒  Monday – Friday: 10:00 – 17:00